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Delivery information
From this website you may select UK and BFPO* (British Forces Post Office) delivery. BFPO is for delivery to British Armed Forces addresses only. All deliveries will require a signature on delivery, except where specifically requested by a customer at their own risk. Please contact us if you would like any further information regarding our delivery options.
The exact delivery cost is calculated automatically by the website, to see the delivery costs prior to purchase simply add the required items to your basket and then specify your delivery details. Doing this will also enable VAT to be deducted from your order when it is being delivered to a VAT exempt location, e.g. The Channel Islands. Our standard delivery cost to UK mainland destinations is £4.95. Delivery costs vary to Scottish Highlands and Islands, Northern Island, Channel Islands and Isles of Man. In all cases we strive to keep the cost of delivery to a minimum whilst ensuring the security and speed of delivery.
All parcels carry a basic element of insurance and are sent by ParcelForce or Royal Mail. We offer the facility to track your parcel online as well as monitoring your orders progress by logging in to your online account and obtaining the parcel tracking number when the order has been despatched.
If you require a specific delivery day or have an urgent delivery requirement please contact our Customer Services team who will be happy to arrange this for you, subject to stock availability. We hold thousands of items in stock for immediate despatch and in most cases we will endeavour to despatch goods on the working day that the order is received, time permitting. However, our website also links to stock held by our suppliers, in this instance the transfer of stock to us from our suppliers may delay your order slightly. For instance for Barbour items this will be around 2 working days and for Aigle items this may be around 5-7 days. Please contact us if you require any further information on a specific item.
*Deliveries to some BFPO locations outside the EC may be exempt from VAT. Supplies to service personnel based within the EC may be eligible for zero-rating under Article 151 Principal VAT Directive 2006/112/EC (formerly Article 15(10) of the EC Sixth VAT Directive)., for more information please see - www.forcesbarbour.com.
Returns information
Goods may be returned for refund or exchange within 21 days of receipt. Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'. You do not need to contact us to notify us of your return, unless the item is faulty or is outside of our 21 day policy. If returning goods from outside of the EU (e.g. Channel Islands) you must attach a customs declaration clearly describing the goods as "BRITISH RETURNED GOODS". Goods must be packaged securely to ensure they are not damaged in transit.The responsibility and liability of the goods remains with you until we are in receipt of the goods. Goods are returned to us at your cost. Customers exchanging goods will be charged the appropriate delivery charge on their new order.
Please return goods to:
The Outdoor & Country Store
The Old School
Stone Road
Blackbrook
Newcastle
Staffordshire
ST5 5EG
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