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Where are your Retail stores?
We have two of our own Barbour retail stores. Our High Street store in
Knutsford, Cheshire and our Barbour Superstore at Blackbrook, Newcastle under
Lyme, Staffordshire. Barbour also have a number of their own stores, for details of these and
other Barbour stockists please refer to www.barbour.com
What are your opening hours?
Blackbrook store: Monday - Friday 9am - 5.30pm, Saturday 9am - 5pm,
Sunday's and Bank Holidays 10am - 4pm. Tel. 01782 680068.
Knutsford store: Monday - Friday 9:30am - 5.30pm, Saturday 9am - 5pm, Sunday
10am - 4pm (Maybe closed on some Bank Holidays - check with store for details). Tel. 01565 631555.
Both stores are closed on Christmas Day, Boxing Day, and New Years Day. We
also close early on Christmas Eve and New Years Eve. What are your
postage costs?
UK mainland delivery charge for parcels up to 30kg in weight £4.95.
Deliveries to Scottish Highlands and Islands, Isle of Man, Northern Ireland,
Ireland, Channel Islands, and BFPO vary. All costs are calculated automatically
by the site and will be the lowest available to your chosen delivery
destination.
How do I clean my Barbour waxed jacket?
In order to remove mud, or dirt, or to clean marks form the inner lining
Barbour recommend sponging with cold water only. Do not use soaps or detergents,
as these will affect the performance of the wax finish. If detergent is used and
damage is caused to the waxed surface, your jacket will not be waterproof and
any subsequent reproofing would not be possible.
You can soak your jacket in water, as long as it is cold water only, no
damage should be done.
Once you have removed as much of the dirt as possible, your jacket should
be hung outside on a clothesline to dry naturally. Do not put your jacket onto a
direct heat source.
Once dry, your jacket should be reproofed with Thornproof Wax Dressing to restore the waterproofing.
How do I get my Barbour waxed jacket reproofed?
Barbour offer reproofing facilities at their Head Office in South Shields.
You should securely parcel your waxed jacket, enclose a covering note with your
details then return it to the following address:
J Barbour & Sons Ltd, Customer Service Department, Simonside, South
Shields, Tyne & Wear, NE34 9PD, UK. Tel: 0871 277 6808.
Charges for reproofing start at £22.50 in the UK. Please refer to Barbour
for other costs or further information.
How often should I reproof my Barbour wax jacket?
Barbour recommend that you reproof your jacket at least once every year
to keep it fully waterproof. Depending on the amount of use of the jacket gets,
and how it is stored, this may need to be increased. If you notice that there
are dry patches appearing then you should treat these areas immediately, once
the wax starts to dry out all over the jacket, it should be fully reproofed.
We are able to provide the Thornproof Wax Dressing to use in reproofing,
this is listed in the Accessories and Waxed Cotton Jackets sections of our site.
How do I clean my Barbour breathable jacket?
Each Barbour garment has a label attached showing the washing
instructions. Generally all Barbour waterproof breathable outerwear can be
machine or hand-washed at 30°C.
Barbour recommend that you use non-biological washing powders only and no
fabric softeners as these prevent the durable water repellent treatment (DWR)
from working effectively. The garments can be tumble dried at a low heat
setting, but must be removed from the drum immediately the machine stops.
Barbour recommend the use of NikWax Tech Wash and NikWax TX.Direct Wash-In for
your breathable garments. NikWax products are available in the Accessories
section of this site. How do I get the zip replaced in my Barbour waxed
jacket?
Barbour offer repair and servicing facilities at their Head Office in
South Shields. You should securely parcel your waxed jacket, enclose a covering
note with your details, and requirements for servicing of your jacket then
return it to the following address:
J Barbour & Sons Ltd, Customer Service Department, Simonside, South
Shields, Tyne & Wear, NE34 9PD
Payment for replacing a zip is approximately £25.00 in the UK. Please
refer to Barbour for other costs and further information. All prices are subject
to confirmation from Barbour.
What liner fits into my Barbour jacket?
Please contact our Customer Services team with the item code of your
jacket (e.g. A100) for further information as there are a multitude of liner /
jacket combinations.
What hood matches my Barbour Jacket?
As a general rule information regarding matching hoods is displayed
within the product pages, but please contact our Customer Services team with the
item code of your jacket (e.g. A100) for further information.
How do I exchange an item that does not fit?
Please return the item to us following the instructions shown on your
packing slip. Items
may be returned or exchanged within 21 days of receipt providing return
conditions are met. Please return goods to: Barbour by Mail, The Outdoor &
Country Store, Stone Road, Blackbrook, Newcastle, Staffordshire, ST5 5EG.
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