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As a company passionate about delivering exceptional Customer Service and building a long term sustainable business we are privileged to have been awarded and / or shortlisted for the following awards:
We were extremely thrilled to learn that our colleague Amy Keeling had been awarded Apprentice of the year. Amy joined our team as part of our Apprentice scheme and has since moved on to play a pivotal role in our Customer Services team.
Being shortlisted for this national award is a great achievement for the business. The award recognises independent businesses operating in the UK retail market, and recognises entrepreneurial success. Criteria include evidence of financial progress such sales/and or profit growth and a compelling customer proposition.
We were extremely proud to learn that our Barbour partner store in Blackbrook, Newcastle-under-Lyme had been shortlisted for this prestigious award. Judges are looking for innovation and creativity in the design of the store, and a format which delivers strong performance and pays for itself in incremental sales.
The Company is overjoyed to have won this acclaimed national award, having been judged against stringent criteria. The judges commented that the Company demonstrated a "very strong business case. Inspiring results from a fully committed strategy to deliver innovative experience and refreshing passion. Excellent show of customer experience and very responsive to customer needs."
The aim of the Online Retail Awards is to seek out examples of retailers' web, mobile and tablet sites that offer great online shopping experiences for customers and reward them publicly online, in print and through PR.
Finalists of an Online Retail Award are in the top flight of the world's internet retailers, with sites that are the embodiment of excellence for their customers.
Widely recognised as THE award for exceptional performance in business, this premier sector is open to companies with an annual turnover in excess of £5 million. Entrants needed to demonstrate outstanding success during their most recent full financial year were judged on criteria ranging from exceptional growth and increased trading profit through to development of services and products or new production techniques.
Candidates were required to demonstrate a significant role in developing profits, introducing new products and/or services, or opening up new markets. Evidence of determination to seek out and exploit new opportunities and help drive the company forward was almost certainly a key factor in the winner’s approach to business.
The judges were looking for someone to demonstrate how their actions/strategies had been instrumental to the success of their/the business along with evidence of a strong financial performance, including the clear identification of an opportunity that had a measurable impact on the success of their/the business.
This award is open to all online brands and companies which can demonstrate exceptional customer service.
Being shortlisted as a finalist demonstrated that the business had gone the "extra mile" to really help their customers, that the proactive management and customer service team are the best in ecommerce, making the experience of buying and completing a sale through their channel of choice on the site an enjoyable and easy one.
Entrants were required to demonstrate excellence through their customer service objectives and strategy, business performance, customer care activities, staff development plans and show how this had driven business growth.
Entrants were required to demonstrate a strong sales focus. Staff personal development and total involvement of the workforce in the growth of the business. In this 'digital' age, innovative approaches to product and service differentiation were key to success.
As the regional winner we were able to demonstrate entrepreneurial characteristics with dynamic and measurable systems in place, to monitor performance, financial controls, marketing and sales growth.
The winner of an Online Retail Award is in the top flight of the world's internet retailers, with sites that are the embodiment of excellence for their customers.