Free UK delivery (excluding sale items)
28 Day Peace of Mind Returns
To enable us to answer your question as quickly as possible we have listed the answers to our most frequently asked questions below. We recommend that you check this list before contacting us however please note:
We are not able to deliver Barbour items outside of the European Economic Area under any circumstances. Items purchased as Christmas gifts between 1 November and 13 December each year can be returned up to 10 January of the following year. After this period, our standard 28 day returns policy applies.
Questions and Answers are grouped under relevant heading below; clicking on the relevant heading will reveal questions and answers.
For UK mainland standard delivery orders are delivered within 5 working weekdays. Express UK mainland orders are delivered the next working weekday if ordered before 3pm and economy UK mainland orders are delivered in up to 7 working weekdays depending on order volumes. The transit time of parcels to you will depend on your delivery destination. UK mainland express delivery items are delivered using a next working weekday service. If you require an item for a specific date or event we recommend that you contact us for more information and to discuss your requirements. We cannot guarantee delivery by a specific date unless you discuss your requirements with us.
Our orders are despatched using Parcelforce Worldwide, DPD or Royal Mail. The choice of courier we use is determined by a number of factors including the weight and destination of your parcel. Our website will automatically select the most appropriate service for your order. On despatch of your order if you have provided a valid email address we will automatically email you with a parcel tracking number which you can use to track the progress of your parcel online.
All parcels require a signature on delivery, so it is important that you specify a delivery address where there will be someone available to sign for the parcel. If you are out when delivery is attempted the courier will usually leave you a card and in the case of Parcelforce and DPD they may attempt redelivery the following working weekday, deliver the parcel to your local Post Office or return it to their depot awaiting your further instructions. Royal Mail parcels will be returned to the delivery office to await your further instructions, delivery will not be reattempted. If in doubt we recommend you track your parcel online in the first instance before contacting us as the majority of ‘missing’ parcels are either found at the local Post Office or with a neighbour. Please also check with neighbours and around your property, behind bins, in outhouses, greenhouses, etc. where a parcel may have been left.
For your peace of mind and security by default all parcels are insured and despatched using services which require a signature on delivery. If you request that your parcel is left without a signature it is done so at your risk. We will not replace missing parcels under these circumstances.
Yes you may specify an alternative delivery address, but this may be subject to further security checks. Your billing address MUST be the address to which your card is registered. Please be aware that if you attempt to use a billing address that is not registered to the card then funds may be reserved in your account, but we will reject your order. Please only place orders using the correct billing address details, we will not be held liable for any attempts to use incorrect details, which may result in numerous reservations of funds on your account. Reserved funds are reserved by your bank in anticipation of your order being accepted, in the event that you use the incorrect details funds will still be reserved but we will not accept your order and cannot release the reserved funds. Reserved funds generally expire within 5 banking days, depending on the card issuer concerned.
Express UK mainland delivery items are delivered the next working weekday if ordered before 3pm and standard UK delivery items are delivered within 5 working weekdays. We work hard to ensure orders are delivered to you as quickly as possible. Generally delays to orders are usually caused by third party stock transfers that are out of our control. Please also allow additional time at peak periods such as Christmas and sale times. Orders are despatched in priority and then date order. If you require your order urgently you may not wish to choose our Economy UK mainland delivery service which is usually delivered in the UK within 7 working weekdays.
We work hard to keep delivery costs to a minimum and our systems are designed to select the most appropriate delivery service for your order depending on factors such as weight, value and destination. Unfortunately delivery costs charged by couriers are often higher when delivery is outside of the UK mainland, hence our delivery costs are also higher to these destinations.
Yes we are proud to support our Armed Forces by offering deliveries to BFPO addresses. VAT will be deducted on orders where a valid BFPO delivery address is provided. BFPO parcels are only traceable until handed over to the BFPO office. Delivery times vary depending on operational and other factors. No delivery time guarantee is made by BFPO on parcels they handle and as such we are also unable to offer any delivery time guarantee to BFPO addressed parcels. Please be aware that BFPO addresses located within the European Union, including Royal Navy ships are subject to VAT. If a BFPO parcel is lost we will only reimburse you to the value of the insurance offered by Royal Mail and BFPO which may be less than the value of your goods.
Delivery costs vary according to the nature of the items ordered. By logging in to your account (with correct delivery address) our website will display the cost of delivery when you add items to your basket. If your delivery country is not listed then the cost of delivery will not be correctly shown, please contact us for further assistance.
Please contact us for further information.
To keep costs to a minimum standard and economy delivery generally takes advantage of couriers services which are sometimes slightly slower than our express option. Items which are only available for standard delivery are also subject to stock transfers from reserve warehouses, this transfer will generally take between 2 and 5 working weekdays depending on the individual item. If you require an order for a specific date we recommend you contact our customer services team for further advice as we cannot guarantee the exact delivery time or date of any standard or economy delivery order.
If you require a timed, Saturday or specific delivery day please contact our customer services office and we will advise the options available subject to stock availability.
If express delivery is not available for your order it is because one or more items is required to be transferred from a reserve warehouse, consequently this will slightly extend the delivery time for your order. We will of course do everything possible to get your order to you as quickly as possible.
Our Economy delivery service is free to selected destinations. Outside of these destinations our economy delivery option should be the cheapest offered by our site. Although from time to time for certain items Express and Standard delivery options are cheaper as they take advantage of different courier options. Please note that Economy delivery is not available on orders which only contain sale or discounted items.
When a returned item is received and checked by our distribution centre we will update your order status and if you have supplied us with a valid email address we will also email you to confirm receipt of your return. You can check the status of your return in the 'My account' section of our website. When the item is returned the status will show as ‘returned’. As this is the same information available to our Customer Services Team it’s often quicker to check there first prior to contacting us. There is no requirement for you to contact us to advise that you are returning an item providing complete our online returns process at www.outdoorandcountry.co.uk/returns and your returned item(s) comply with our return terms and conditions. Items may be returned subject to our terms within 28 days of receipt, we are unable to accept returns outside this period except during our extended Christmas period when the returns deadline is extended for purchases made between 1 November and 13 December each year until the 10th January or 28 days whichever is later. If you return an item which is not received in accordance with our terms we will return it to you at your cost.
All returns are processed in the order which they are received. If you require a replacement item urgently we recommend that you place a new order online and return the unwanted item for a refund. This way you won’t have to wait for us to process your return, although you will need to pay in full for the new order.
Once a returned item has been checked and received on to our systems your refund request will be immediately processed by our customer services team. Your refund will be credited back to the original method of payment. PayPal refunds are generally shown in your account on the following working day, and refunds to debit and credit cards tend to arrive back in to your account within 3-5 days, depending on your bank.
Unless using our online returns process and returning a parcel from within the UK Customers are responsible for the cost of returning items to us and please remember that until we receive your return the items and their condition are your responsibility. You must ensure returned items are appropriately packaged to protect them in transit, we also recommend using an insured and traceable postal service to return your items. Unfortunately we are unable to issue refunds on items which are not returned in a saleable condition or in breach of our terms. If you are returning footwear please do not mark or damage the product box as this will invalidate your return, instead please wrap or pack in an outer box. The product box supplied with a product forms part of the product and must be returned in a satisfactory condition. Defaced boxes will be treated as being returned in breach of our conditions and the product will be returned to you at your cost. Delivery charges are non-refundable, please see our Terms & Conditions for information about cancelling your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you have received the benefit of free delivery on your original order we may at our discretion refuse to allow free delivery on an exchange order. If you are returning a possibly faulty item please see below and / or contact us for further advice prior to returning a suspected faulty item.
Faulty items are rare, if you have a suspected faulty item please complete our online returns form and indicate that the item is suspected faulty. If returning from outside the UK please contact us for further advice prior to returning the suspected faulty item. Please note in the case of international faulty returns we will refund a maximum of £15 to cover return postage.
When you return the item to us please ensure the returns address label is fixed securely to the outside of your parcel and that your packing note or details of your name and address are included inside the returned parcel. Please note we are not able to accept items purchased from order retailers.
In the UK we are able to provide a free of charge returns label for suspected faulty goods if you are unable to use our online returns process – please contact us on 0344 844 8998. The label requires the parcel to be taken to the Post Office – making sure you ask for a Certificate of Posting as proof the items have been sent. Please allow 2-4 working days for the item to arrive with us and then we aim to process returns within 2-3 working days of receipt (5-7 days at peak times such as Christmas or sale).
Please note we accept no responsibility for goods in transit until signed for by our returns department, and thus we are not liable for any damage to or loss of the item/s during transit.
Please note that all items are checked on receipt and if found not to be faulty will be returned to you at your cost. Suspected faulty items may need to be returned to the supplier for their expert opinion before we are able to repair or replace the item. If an item is agreed to be faulty we will either repair or replace it in accordance with our Terms & Conditions.
You may return items to us for exchange or refund within 28 days of receipt, although if possible we prefer sale items to be returned within 7 days so that we are able to offer them for resale as soon as possible. You are responsible to the cost of returning items to us and their condition until we receive them. Items (including product boxes) must be returned to us in an ‘as sold’ unused, unworn, resalable condition. Items which are returned with evidence of wear or which have strong odour such as smoke or perfume will not be accepted.
Unfortunately we are only able to exchange items which have been purchased from us (Outdoor and Country Retail Ltd.), we are not able to accept items purchased from other retailers.
Yes, customers placing orders between 1st November and 20th December have until the following 10th January to return their goods for exchange or refund. All other orders are subject to our standard returns policy.
Returned items can only be processed via the original order, consequently returns must be made by or in consultation with the original purchaser. Exchange orders may carry an outgoing delivery charge or further payment if a more expensive item has been chosen in exchange. Any additional payments will be charged to the original payment method used unless otherwise specifically specified and therefore needs to be authorised by the original cardholder. The exchange will also be sent to the original delivery undress unless a different address is expressly stated during completion of our online returns process. An order confirmation email containing details of the exchange order will go to the original email address provided; unfortunately this is automatic and cannot be prevented. Any refunds will be made to the original payment method. We advise that any returns or exchanges of gift items are done in consultation between the recipient and the original purchaser; due to data protection we are only able to discuss details of the order with the original purchaser.
Please complete our online returns process at www.outdoorandcountry.co.uk/returns. Please include with details of your name, address and order number with your return. Your order number can be located in the ‘My Account’ section of our website. You will require your order number and postcode in order to complete our online returns process. We are not able to accept items purchased from other retailers.
It is your responsibility to return the item(s) to us in good condition, therefore please ensure your return is appropriately packaged. We recommend that you return items via a postal method which is insured and traceable in case of loss. We are not able to issue refunds or exchanges until we have received and checked your items. If you do not have proof that we have received an item and it has been lost in transit we will not be able to issue a refund.
Complete our online returns process at www.outdoorandcountry.co.uk . In order to complete the process you will need your order number and postcode, which can be located in the ‘my account’ section of our website. Please include details of your name, address and order number in your returned parcel. It is your responsibility to return the item(s) to us. Please ensure your return is appropriately packaged, we recommend you return via a postal method which is insured and traceable.
No, there is no requirement for you to contact us prior to returning items... We are unable to accept items which our outside of our returns period, please see our terms for further information. We are unable to reserve items prior to receiving your return. If you wish to secure an item, please place a new order and return the unwanted item for a refund or complete our online returns process and select the required exchange items, subject to availability.
Unfortunately as we are a separate company to J Barbour & Sons Ltd items you have purchased from us cannot be returned to their stores. Items must be returned to us at Outdoor and Country Retail Ltd. Please complete our online returns process after which we will provide our returns address. Please ensure your return is appropriately packaged, we recommend you return via a postal method which is insured, traceable and obtain a Certificate of Posting.
We have our own retail stores at Knutsford, Cheshire, and Trentham, Chester, Evesham and Blackbrook, Staffordshire, although we prefer that you do not return items to these stores as they are operated separately to our mail order business. If more convenient, you may return your items to our stores who will then transfer (transfers can take up to 5 working days) your return to our mail order department where it will be processed, our retail stores are unable to offer a refund. You may return items to our mail order department for a refund and then separately purchase a replacement item in our retail store. Please be aware that our stores do not carry all items listed online; please contact the relevant store to confirm stock availability prior to making a special journey.
We have our own retail stores although we prefer that you do not return items to these stores as they are operated separately to our mail order business. If items are returned to our retail stores, the store will then return your items to our distribution centre where your return will be processed; our retail stores are unable to issue refunds. You may return items to us for refund and purchase a replacement item in our retail store. Please be aware that our stores don’t carry all items listed online, we recommend that you contact the store directly to confirm stock availability prior to making a special journey.
Chest tolerance is the additional space or allowance which is in addition to the advertised size of a garment. For instance a garment with a chest tolerance of 10 inches will measure about 10 inches greater than the advertised size, i.e. a size 40 will measure about 50 inches. Garments with a smaller chest tolerance are designed to be slimmer fitting.
The heritage collection is slim fitting designed to follow the body’s natural contours to produce a tailored look.
The lifestyle collection is an easy and tailored fit, suitable for all occasions.
The classic collection is a relaxed and generous fit, for use in both the countryside and the city.
The sporting collection is designed to ensure freedom of movement in specific sporting use.
The majority of products we retail have a 1 year guarantee; selected Barbour products have a 2 year guarantee. Please see the information supplied with each product for the terms of the guarantee.
Generally no, as unfortunately we are not always kept informed by our suppliers regarding future product availability. If we are aware of any future availability information we will list it on the product page, otherwise you may prefer to register your email address for an automatic notification if a product becomes available and / or contact manufactures direct as we will be unable to provide any further availability information.
Weatherproof refers to garments which are extremely weather resistant, but which cannot be referred to as waterproof, often due to the method of their construction. Waterproof garments are often treated with a waterproofing agent, have a laminated inner layer or have a waterproof drop liner. Waterproof garment seams must also be treated to prevent water penetrating. This is generally known as ‘taping seams’ as a waterproof tape is added at the back of the seam to prevent water ingress through the stitching.
Generally weatherproof garments do not have this taping, so cannot be referred to as being completely waterproof. Weatherproof garments such as traditional Barbour waxed cotton jackets are extremely weather resistant, and providing they are maintained they will keep the worst of the weather at bay. However in some circumstances of prolonged exposure to heavy rain there may be some limited water ingress through the seams or other areas, especially if the waxed coating has not been maintained. Barbour recommend regular use of their Thornproof Wax Dressing in order to keep jackets in tip top condition, they also offer a reproofing service.
A waxed jacket is weatherproof at the time of purchase and providing it is appropriately cared for, i.e. re waxed when necessary it will retain its water repellent properties. If the jacket is allowed to dry out or is not cared for appropriately then it may not be waterproof. Please see the care booklet supplied with your jacket or contact Barbour direct for further information – Tel: 0191 455 4444. Please note that some waxed cotton fabrics are not as weatherproof as others. Please see the individual product care label or product page for more information.
Detailed information regarding most fabrics is contained within our Fabric Guide at the following link - fabric guide.
Unfortunately other than the measurement information contained on the product page we do not have additional measurement information available. Barbour may be able to provide limited additional information, Tel 0191 455 4444.
No, we only retail first quality products.
Rustic is dark brown.
The different tartans are explained on the Barbour tartans page.
No the sizes are different. A USA 6 is equivalent to a UK 10 and so on.
Unfortunately we do not have replacement belts, buckles, press-studs, buttons or similar available from stock. The only hoods that are available are the hoods listed in the relevant hoods section of our website. If you have lost the hood (and a replacement is not listed online) or other item from your jacket please contact Barbour directly to see if they are able to produce a bespoke replacement.
Unfortunately Barbour pin or lapel badges are no longer available separately from us. If you have lost your badge please contact Barbour Customer Services for more information: 0191 455 4444, or email email@example.com and they may be able to assist you with a replacement.
If a product is still under guarantee and you believe it is faulty as described under the terms of the guarantee then you should return it to the retailer from whom it was purchased. If you have purchased an item from us then please return it to us with details of your name, address, order number and details of the fault. We will refund your reasonable return postage costs (up to the value of your original postage cost), so please also enclose a receipt for the postage. We reserve the right to return items to manufacturers for their expert opinion, so please allow 28 days from receipt for a return to be resolved. If items are found not to be faulty they may be returned to you at your cost.
1. You require a pan of hot water and soft cloth or sponge.2. Choose a warm room or outside on a hot day.3. Stand the tin in hot water to soften dressing.4. Work the dressing well into the garment using the cloth or sponge.5. Pay attention to seams, creases and dry patches.6. Rub in well, don’t just paint on.7. Do not use excess dressing.8. For a 'factory' finish, blow evenly with a hairdryer.9. Hang the garment overnight in a warm place.Never use hot water, detergents, solvents or soap. Do not dry clean or machine wash.
You may return you Barbour waxed cotton garment to Barbour Customer Services to be expertly re waxed, or you may prefer to conduct the re wax yourself with Barbour Thornproof Wax Dressing. To re wax the garment please follow the instructions for applying Thornproof dressing above.If you would like to return your item to Barbour then you should securely pack your waxed jacket, enclose a covering note with your name, address and instructions for the repair and / or re wax and then return it to the following address:Customer Services, Department RR, J Barbour & Sons Ltd, Simonside, South Shields, Tyne & Wear, NE34 9PD, UK. Tel: 0191 427 4210. Please contact Barbour directly with any queries regarding your requirements.
Unfortunately there is nothing that can be done to restore your garment.
In order to remove mud, dirt, and to clean marks from the inner lining, Barbour recommend sponging with cold water only. Do not use soaps or detergents, as these will affect the performance of the wax finish. If detergent is used and damage is caused to the waxed surface, the jacket will not be weatherproof and any subsequent reproofing would not be possible. You can soak the jacket in water, as long as it is cold water only, no damage should be done. Once you have removed as much of the dirt as possible, the jacket should be hung outside on a clothesline to dry naturally. Do not put the jacket onto a direct heat source such as a radiator. Once dry, the jacket should be re waxed with Barbour Thornproof Wax Dressing to restore the waterproofing.
Barbour offer a comprehensive customer services facility which has often been able to breathe new life in to jackets which have become family heirlooms. Please contact Barbour directly to discuss their service, as we do not offer repairs facility ourselves. To contact Barbour Customer Services for more information: 0191 455 4444, or email firstname.lastname@example.org.
Please contact Barbour Customer Services directly for further assistance with your item. To contact Barbour Customer Services for more information: 0191 455 4444, or email email@example.com.
Sponge the jacket with a soft sponge. This will diminish with wear.
Barbour recommends that you re-wax a jacket at least once each year with their Thornproof Wax Dressing to preserve its weatherproof qualities. Depending on the amount of use the jacket gets, and how it is stored, this may need to be increased. If you notice that there are dry patches appearing on the jacket then you should treat these areas immediately, once the wax starts to dry out all over the jacket, it should be fully re-waxed.
We do not offer an alteration service ourselves, however Barbour do offer an alteration service for selected products. For more information please contact Barbour Customer Services at firstname.lastname@example.org or Tel: 0191 455 4444.
Each Barbour garment has a label attached showing the washing instructions. Generally all Barbour waterproof breathable outerwear can be machine or hand-washed at 30°C. Barbour recommends that you use non-biological washing powders only and no fabric softeners as these prevent the durable water repellent treatment (DWR) from working effectively. The garments can be tumble dried at a low heat setting, but once the machine stops they must be removed from the drum immediately. Barbour recommends the use of Nikwax Tech Wash and Nikwax TX. Direct Wash-In for your breathable garments. Nikwax products are available at leading outdoor retailers. For specific washing instructions please see the garment care label on your product.
Please store in a cool dry place away from direct heat or sunlight.
Barbour zips are high quality and very rarely develop a fault. However as many are double zips, getting the knack of doing them up may be tricky at first. Ensure that both parts of the zip are as far down as possible and that they are clicked together. Then ensuring the zip pull remains at base insert the other side of the zip and then do up. Occasionally jackets are returned to us with zips which customers believe to be faulty, in the vast majority (99.9%) of cases zips are not faulty, and it’s the technique which is not quite right.
When your garment requires cleaning, be sure to closely follow the directions on the contents label on the inside of the garment. A well looked-after Canada Goose garment will easily last for more than a decade, if not a lifetime.
Down-Insulated: When your down-filled parka requires cleaning, it is important that you take it to a dry cleaner and that you do not machine wash it. Machine-washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning. If you have a small stain on your parka, another option is to spot-wash the parka with a bleach-free detergent and water.
Non-Insulated: Your non-insulated jacket may be machine-washed in cold water using a bleach-free detergent. Do not dry clean and do not tumble dry. Simply hang your jacket to dry and iron on a cool setting if necessary.
Browse to the item(s) you require, via our product categories or search facility. Select the size and colour you require by selecting the appropriate options from the drop down boxes. Our site displays current stock availability, so we recommend checking back from time to time on out of stock items or registering an email address for an automatic email notification. If we are aware of the next availability we will list it on the product information page.
As many items are purchased as gifts we do not by default enclose an invoice with your order. We will send you an order confirmation by email, which you may use as your receipt. If you would also like an invoice this can be downloaded from the ‘my account’ section of our website.
Providing you have registered a valid email address our systems automatically send you an order confirmation email and an email confirming the despatch of your order; please ensure the email address registered is valid. If you have not received your confirmation email please check your junk mail folder in case the email has been blocked.
You may cancel your order at any time until it has entered our despatch process by logging in to the ‘my account’ section of our website. Orders marked as ‘Paid’ may be cancelled, orders marked as ‘In picking’, ‘Picked’ or ‘Despatched’ cannot be cancelled. If your order has been despatched and is not subsequently required you may return it subject to our standard returns procedure. We are unable to retrieve despatched orders even if they are still awaiting collection by our couriers due to the volume of orders being processed.
Subject to our standard returns policy you may return item(s) to us for refund or exchange. Please complete our online returns process at www.outdoorandcountry.co.uk/returns where we will provide all the information you need in order to return your items, including our return address. It is your responsibility to ensure goods are appropriately packaged and returned to us safely. The method of return is your choice, but we advise you choose a service which is appropriately insured and traceable. Please ensure you do not damage the product, including the packaging and that it is packaged securely.
If returning goods from outside the EU you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods. In some circumstances refunds may be available from the local customs office. For further information please contact the relevant customs office directly. In cases where the item is deemed to be faulty we are only able to refund a maximum of £15 return delivery charge occurred. Please note that our pre-paid returns label is for the UK only and should not be used for overseas returns.
Unfortunately orders cannot be combined. Instead simply cancel your existing orders and place a new order for all the items.
Unfortunately orders cannot be edited online, but you may cancel your order and place a new order for all the items you require. Or contact our Customer Services team who will be able to edit your order for you.
Unfortunately orders cannot be edited online, but you may cancel your order and place a new order for the items you still require. Alternatively you may contact our customer services team and we will assist you further.
Our website will deduct VAT where appropriate based on your registered delivery address. For instance orders delivered to Channel Islands will automatically have VAT deducted providing you have registered a valid Channel Islands postcode in the delivery address. Once registered you may log in to our site to see ex VAT prices.
Deliveries outside of the EU maybe subject to the destination countries import duties and other local taxes (e.g. the equivalent of UK VAT). Any such charges are the responsibility of the recipient to pay (as stated in our terms and conditions of sale). We will provide the relevant customs documentation, either a CN22/23 and/or a commercial invoice on the outside of the parcel for the receiving customs office to view. If in any doubt regarding potential import duties or taxes please contact the relevant local customs office for clarification and further guidance. It may be prudent to undertake this prior to placing your order.Unfortunately we are able to provide certificate of origin for any product and do not currently offer VAT free sales to EU VAT registered companies.
Deliveries outside of the EU are not liable for VAT, but may be liable for import taxes and duties which are outside our control and for which we are not liable. For further information regarding import duties and taxes please contact your local Customs office. Deliveries to selected British Forces Post Offices (BFPO) within the EU may be also exempt VAT subject to the completion and production of relevant forms. Please note that HM Navy ships are classed as resident in the UK and thus VAT is payable.
Visitors to the UK may only reclaim VAT on selected goods purchased in retail stores. Goods purchased by online or by mail order are unfortunately NOT currently included in the VAT refund scheme. For more information please visit HM Revenue and Customs (we are not liable for the content of external sites).
You may fax orders to us during our business hours on our fax line: 01782 680033. Please include your name, email address, phone number, card billing address, delivery address, the item reference, name, size, and colour of each item you wish to order. We will confirm your order by email.
No, sorry we are unable to supply products for resale.
All currently available products are listed on our website. Unfortunately we cannot supply any other products.
Yes we do, please select ‘PayPal’ as a payment type in the checkout.
We prefer that you pay by credit or debit card. If you are unable to do so then we do accept payment by sterling international money order or bankers draft issued by a UK bank.
Please ensure that your billing address is exactly as registered to your card, i.e. the statement address. Please pay particular attention to the first line of the address and the postal code, ensuring they are correct. Please ensure the correct card type is selected and that you card is authorised for online use. In some instances we may decline to deliver your order to an address other than your registered billing address. If you are using a card issued in a different country you may experience difficulties, please contact your card issuer for further assistance. If you attempt to order with an incorrect billing address your bank may reserve funds on your account but we will not be able to accept your order. Repeated attempts will result in repeated funds reservations. We are unable to debit funds without the correct details so these reservations will be removed by your bank in a few days. Please ensure you use the correct card billing address.
3D Secure stands for Three Domain Secure - the payment industry's internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme 'Verified by Visa' and MasterCard have called their equivalent initiative 'MasterCard SecureCode'. These are both collectively referred to as 3D Secure.3D Secure authentication requires the cardholder to register their card to take advantage of this service. This is a onetime process which takes place on the card issuer's website and involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder selects a password and agrees on a secret phrase, which will be used by the card issuer during each online transaction. 3D Secure can be thought of as an online version of 'Chip and Pin' technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process. When you have entered your card details in our payment page, if supported by your card issuer, you will be either asked to enter your 3D secure password, or if not registered you will be offered the opportunity to register. If you do not enter the correct 3D secure information your payment will be declined.
Unfortunately we do not accept Barbour Gift Cards, vouchers or credit notes. You may only use credit notes and gift vouchers issued by Outdoor and Country for payment in Outdoor and Country retail stores.
No, unfortunately we do not sell or accept Barbour Gift Cards. These can only be purchased from and redeemed in Barbour’s own stores.
OutdoorandCountry will appear on your bill.
Our website and ordering systems use the latest in security techniques to ensure your information remains secure. We know of no instance of fraud resulting from use of our systems. We do not retain your card details.
As a leading online retailer of products we believe that our service and wide range of products offered offers good value for money. We are committed to ensuring that you are happy with your purchase and so should find the same product offered at a lower price elsewhere we will try hard to ensure you receive the best overall value by purchasing from us. We do offer a price match facility and in order to qualify for price match a product offered by a competitor must be identical, available to order (i.e. in stock), offered to all customers, the retailer must be an authorised retailer and we must also be able to verify the price and availability.
We are pleased to offer serving members of the British Armed Forces a discount. Please contact us for further details; proof of eligibility will be required. Delivery to BFPO addresses is also available.
We do offer a price match facility and in order to qualify a product offered by a competitor must be identical, available to order (i.e. in stock), offered to all customers, the retailer must be an authorised retailer and we must also be able to verify the price and availability. If the product qualifies please contact us with details so that we may process your order.
No sorry this is not possible.
If the item is out of stock when you return to the page this means that unfortunately another customer has ordered the item which came in to stock. When requesting an email notification please be aware that there may be a number of customers waiting for the same item. When stock arrives all customers are emailed at the same time, and stock is sold on a first come first served basis. Once you have been sent an email you will need to re register for further notifications.
No, we are Outdoor and Country Retail Ltd, authorised retailers of Barbour products.
Our registered company name is Outdoor and Country Retail Ltd.
We have a number of retail stores which offer a selection (but not all) of the current ranges listed online. Two of our stores – Blackbrook and Knutsford only stock Barbour products. Our online stock availability is different to stock held in our stores. Stock available online is not necessarily availability in our stores. Please confirm stock availability with the store prior to visiting the store for a specific item.
For our retail store opening hours, please visit our retail store page.Customer services phone lines are open: Mon-Fri 09:00-17:30 and Sat 9:30-17:30.
Our original Company was established in 1877.
Our registered office is located at: The Old School, Stone Road, Blackbrook, Newcastle, ST5 5EG Please see our retail stores page for more information.
Working days are weekdays Monday – Friday, excluding public holidays. Working days are days which our distribution centre will be able to despatch parcels. We do not offer a weekend delivery service. Our retail store opening hours may vary, please see our retail store opening hours.
Our acceptable use policy can be found at the following link - acceptable use policy.
Our terms and conditions of supply are available at the following link - terms of supply.
Tel: 0344 844 8998 Fax: 01782 680033
Our registered office address is: The Old School, Stone Road, Blackbrook, Newcastle, ST5 5EG
Please register as a customer online and select how you would like us to keep you updated.
Either by logging in to your account and updating your contact preferences, using the unsubscribe link in any emails we send you, or simply by contacting us and we will update your contact preferences for you.
Please use our catalogue request page to request a copy of our catalogue.
Current job vacancies are listed on our Jobs page at the following link - job vacancies.
Yes, as well as our comprehensive mail order and online business we also have a number of retail stores retail stores which offer a selection (but not all) of the current ranges listed online.
Please see our retail stores page for the location of our bricks and mortar stores
For our retail store opening hours, please visit our retail store page.
Our full product selection is available online.Our retail stores offer a selection (but not all) of the products currently listed. For details of other stockists please contact the manufacturer directly.
Please see our retail stores page for more information.
Unfortunately we do not have information regarding stock held by other retailers. Our stock availability listed online is NOT necessarily replicated in our own retail stores. Please contact the store directly to confirm stock availability prior to making a special journey.
No, our stores only offer first quality products.
No, not necessarily as our retail store stock and availability may differ to that shown online.. To confirm stock availability at our retail stores please contact the store directly. If an item is listed as available online it does NOT mean that it is available in our retail stores.
If the answer to your question is not listed you may prefer to contact us for further information