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We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Outdoor and Country Retail Ltd of The Old School, Stone Road, Blackbrook, Newcastle-under-Lyme, Staffordshire, ST5 5EG.
Our nominated representative for the purpose of the Act is Jonathan Capener.
You do not have to register to view most of our website. However, some personal information is required if you choose to place an order, contact us via email or request a catalogue.
We may collect and process the following data about you:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
A cookie is a piece of information stored in a tiny text file and placed on a visitors’ PC, phone or other web enabled device when they visit our website. They are not harmful and do not contain any confidential information such as address, date of birth or credit card details. The information a cookie contains is set by the server and it can used by that server every time a user visits our site. It can be thought of a way to identify your browser with us. Personal data is not stored within a cookie. They are used for tracking and basic functions such as the shopping basket on our site.
By using our site, you also consent to the use of these cookies.
We have defined our cookies in three types, tracking cookies, functionality cookies and crucial cookies.
Tracking cookies are used to track user activity across our site.
Functionality cookies are there to ensure certain functions on our site work correctly.
Crucial cookies are essential to perform the basic functions on our site.
The majority of browsers automatically accept cookies. Should you wish to restrict the cookies we recommend disabling them from within your browser. For more information please visit the help section within your browser.
For more information please see http://www.aboutcookies.org/
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted (using SSL technology). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form).
If you wish to unsubscribe from our postal or email mailing lists please login to your account and update the mailing restrictions at the bottom of the page or alternatively contact us.
If you would like to unsubscribe from our text mailing list please text STOP to 07860021590 or contact us and we can do this for you.
Please be aware that it may take up to 6 weeks to remove addresses from postal mailings and up to 24 hours to remove email addresses from our database.
We do not pass on your details to any third party unless you give us permission to do so subject to the following exceptions which are expressly permitted:
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at The Old School, Stone Road, Blackbrook, Newcastle-under-Lyme, Staffordshire, ST5 5EG or [email protected]
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We will provide you with a readable copy of the personal data that we keep about you within 15 working days. There is no charge for this, but evidence of proof of your identity will be required.
It is in our interest and yours to hold accurate date. If the data we hold on you is inaccurate in any way where appropriate you may have the data: erased; rectified or amended; completed.
We aim to ensure that we have resolved any matters satisfactorily, however if you are not satisfied with our response you may contact:
The Information Commissioner
Telephone: 01625 545 700
Fax: 01625 524 510
DX: 20819 Wilmslow
Outdoor and Country
The Old School
Or telephone: 0344 844 8998