Free UK delivery (excluding sale items)
28 Day Peace of Mind Returns
Our satisfaction guarantee enables you to return any unsuitable items to us for exchange or refund within 28 days of receipt. You can shop with confidence knowing that there is no problem in returning items to us within this time period providing items are returned in an unworn, resalable condition with all appropriate tags and packaging intact. If possible we would prefer discounted or sale items to be returned within 7 days of receipt, please see our terms and conditions for our full returns policy.
Apart from suspected faulty items you do not need to contact us prior to returning goods providing the return is within our return terms and conditions. Our satisfaction guarantee is in addition to your statutory rights.
Christmas gifts purchased between 1 November 2016 and 13 December 2016 can be returned up to 10 January 2017. After this period, our standard 28 day returns policy applies.
For UK returns we offer a ‘Peace of Mind’ Returns label for just £2.00. This label gives you the peace of mind to know you won’t have to pay hefty postage charges should you need to return items to us. The label is only available at the time you place your order, so don’t forget to include it as it can’t be added later. Simply add the label in your basket when prompted during the checkout process.
Our peace of mind label covers the cost of returning a parcel to us from any UK Post Office, we also include the cost of insurance, so it’s not necessary to purchase additional insurance (even if the Post Office tries to sell it to you). Parcels are subject to 20kg and 610mm x 460mm x 460mm limits, so if your parcel is heavier or larger than this simply contact us and we will take care of this for you.
When returning an item via the Post Office it is essential that you obtain a Certificate of Posting and a parcel tracking number. Both these items are free of charge and are necessary for us to trace your parcel in the unlikely event that it goes missing. We are only able to process your return when we receive your parcel, so without this information we will be unable to process a return in the event of loss. If returning items from outside the EU please refer to the additional information below.
If you purchase our peace of mind label and don’t need to use it, simply retain it as it can be used against any future orders with us.
You can return items to us using our peace of mind returns label (see above) or via a postal or courier service of your choice. The cost of returning items to us lies with you, although in the event that you need to return a suspected faulty item please contact us prior to returning the item so we can assist you further.
It is essential that any unsuitable items, unless faulty, are returned in a re-saleable condition. This means that items must not be worn, used, soiled or damaged. We expect you to take good care of items whilst in your possession, for instance please do not write on or otherwise mark shoe boxes, as we will not be able to refund items if they are defaced, used, soiled or damaged, such items will be returned to you.
To return items complete the Packing / Returns Note (included in your parcel) detailing the reason for the return and if you would like an exchange or refund. Securely package items (remembering to enclose the returns form) and return to us at: Returns Department, Outdoor and Country, The Old School, Stone Road, Blackbrook, NEWCASTLE, ST5 5EG, UK. If you have misplaced your return form you can download a blank form here (mail order only). Please remember to complete your name, address, order number and full details of the items being returned. It is not possible to return items to our warehouse or offices in person.
When returning parcels via the Post Office it is advisable to obtain a Certificate of Posting and parcel tracking number as these are necessary in order to claim for loss in the unlikely event that your parcel goes missing. We are only able to process a return when we have received it, so unless you are using our Peace of Mind label we recommend that you ensure your parcel is covered in case of loss or damage. Returns will processed as quickly as possible, generally within two working days* of receipt, and any exchange (subject to availability) or refund issued. However please allow up to seven working days* from receipt for us to acknowledge and begin processing your refund or exchange. Exchanges will be processed using the same delivery service as your original order, i.e. if your original order was placed using our express delivery service then your exchange will also be placed using this service and any charges debited to your original payment method. If you don’t want us to use the same delivery service please clearly indicate this on your returns form. Please do not send stamps or pre-paid postage labels as we are unable to send your exchange order out using these. All items are subject to availability, so in the event that your requested exchange item is not available we will automatically issue a refund.
Items cannot be reserved prior to receiving your return, so you may prefer to return items for a refund and place a new order in order to secure any required items. Exchanges will always be processed at the price paid for the original order, so in the event that merchandise prices have changed no refund or additional payment will be necessary. If you wish to purchase a discounted item you can do this by placing a new order and returning your original order for refund. No partial or retrospective refunds will be issued. We will email you confirmation of any exchange or refund as soon as it is processed. Refunds can take up to 5 working days to be returned to your account by your card issuer; this is outside of our control.
Only goods that have been purchased from Outdoor and Country can be returned to us. If you have purchased goods from another retailer they cannot be returned to us. We are aware that counterfeit Barbour products are circulating on auction and other websites. Barbour’s own website provides details of authorised stockists and has a website checker to assist in determining whether a supplier is genuine. We are unable to give opinions relating to the authenticity of product purchased from other suppliers, in these instances please contact Barbour for further assistance.
If you wish to return items under the framework of the Distance Selling Regulations, you must cancel your contract and notify us in writing in accordance with our terms and conditions.
If you choose to retain the items beyond our 28 day return period we will be unable to offer a refund or exchange. After 30 days we will consider you to have had sufficient time to inspect the items for any faults and thus to accept them. In the unlikely event that items become faulty after this time, and are within the manufacturers stated guarantee period, we will either repair or replace the items at our discretion. If we are unable to repair or replace the items then we may offer a refund. Any items suspected to be faulty must be returned to us for inspection and if necessary may be returned to the manufacturer for their expert opinion before being accepted as faulty. Damage or deterioration as a result of normal wear and tear does not constitute a fault. In all cases please contact us prior to returning any suspected faulty item to us.
*A working day is Monday – Friday, excluding public holidays.
When returning goods from outside the EU you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods. In some circumstances refunds may be available from your local customs office. For further information please contact the relevant customs office directly. In cases where the item is deemed to be faulty we will only refund a maximum of £15 towards any return delivery charges incurred. Please note that our pre-paid returns label is for the UK only and should not be used for overseas returns.