I've received the wrong item or something is missing
We’re sorry to hear this. So that we can look into this further, please contact us as soon as possible and within 10 working days with your order number and a photo of what you received (and the label)
We'll arrange a free return of the wrong one and send the right item as quickly as we can. If something is missing, check whether your order came in more than one parcel - the despatch email shows this.