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14 articles
Order Information and Tracking
- Can I change my order after placing it?Most read Orders cannot be edited online, but if your order shows as 'Paid' you may cancel this from 'My Account' and place a new order. Alternatively…
- How can I get an invoice?Most read Once an order has been despatched, it is possible to obtain an invoice from your online account on our website, by simply logging into your…
- How do I add my discount code? A discount code can be added to your order on the basket page of our website under the header 'Do you have a discount code?'. Please note…
- How do I cancel my order? If your order is still showing as Paid, you can cancel it from the My Account section of our website. Once an order has entered picking or…
- How do I check stock availability and register for a stock notification? Find the item you’re looking for using our product categories or search facility, then select your preferred size and colour. ‘Add to…
- How do I delete my account?Most read We are sorry to learn that you would like to delete your account with us. Please contact our customer services team at…
- How do I return an order? For UK returns we offer a free of charge, 90 days return facility allowing you to return products by either depositing them in a…
- I have a clothing shop, can you sell products to me at wholesale prices? No, sorry we are unable to supply products for resale.…
- I have placed two orders can I combine them? Unfortunately orders cannot be combined. Instead simply cancel your existing orders and place a new order for all the items.…
- Is there any additional information for returning items from overseas? If returning goods from outside the UK you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. We are…
- I’m looking for a product / jacket that is not listed on your website, where can I buy it? All currently available products are listed on our website. Unfortunately we cannot supply any other products.…
- Why doesn't my discount code work? Discount codes normally apply to full-price products and can't usually be combined with other offers. Gift cards and delivery charges are…
- Why isn't there a packing note in my parcel? As part of our sustainability initiative, we are working to reduce excess paper and packaging wherever possible. Consequently, we no longer…
- Will you send me an email to confirm my order? Providing you have registered a valid email address our systems automatically send you an order confirmation email and an email confirming…