Product After Care and Warranty

• Do you offer an alteration service? We do not offer an alteration service ourselves, however Barbour do offer an alteration service for selected products. For more information…
• How can I repair or rejuvenate my old Barbour jacket? Barbour offer a comprehensive customer services facility which has often been able to breathe new life in to jackets which have become…
• How do I apply Thornproof Dressing? 1. You require a pan of hot water and soft cloth or sponge. 2. Choose a warm room or outside on a hot day. 3. Stand the tin in hot water to…
• How do I care for my Dubarry Boots?Most read Dubarry recommend following their 4 step cleaning guide to maintain the condition of the leather, this detailed guide can be found here…
• How do I care for my garment? For the brand recommendations, please refer to the care label stitched inside the garment, checking inside internal pockets too. If you are…
• How do I claim under a product guarantee? If a product is still under guarantee and you believe it is faulty as described under the terms of the guarantee then you should return it…
• How do I clean a waxed jacket?Most read In order to remove mud, dirt, and to clean marks from the inner lining, Barbour recommend sponging with cold water only. Do not use soaps or…
• How do I clean my breathable jacket?Most read Each garment has a label attached showing the washing instructions, this is often found inside an external or internal pocket. The brand…
• How do I re-wax a garment? Barbour wax garments can be re-waxed at home or returned to our Barbour Partner stores for professional re-waxing and repair. If you're…
• How do I remove excess wax from my jacket? Sponge the jacket with a soft sponge. This will diminish with wear.…
• How do I remove stains from my Barbour jacket? Please contact Barbour Customer Services directly for further assistance with your item. To contact Barbour Customer Services for more…
• How long before a waxed jacket needs to be re-waxed? Barbour recommends that you re-wax a jacket at least once each year with their Thornproof Wax Dressing to preserve its weatherproof…
• I have lost a belt, buckle, button, press-stud or hood from my garment. Can I obtain a replacement? Unfortunately we do not have replacement belts, buckles, press-studs, buttons or similar available from stock. The only hoods that are…
• I have lost my Barbour lapel badge, can I obtain a replacement? Unfortunately Barbour pin or lapel badges are no longer available separately from us. If you have lost your badge please contact Barbour…
• I have washed my waxed jacket in a washing machine, it no longer appears to be waterproof, what can I do? Unfortunately there is nothing that can be done to restore your garment.…
• My sweater is pilling/bobbling, what can I do? With any knitwear garment, such as cotton/cashmere, lambswool, merino or merino/cashmere styles, we would usually expect for small fibres to…
• My zip is stuck what should I do? Barbour zips are high quality and very rarely develop a fault. However as many are double zips, getting the knack of doing them up may be…
• What is the best way to store my waxed jacket over the summer months? Please store in a cool dry place away from direct heat or sunlight.…