Return Information

• How do I get a copy of my returns label or QR code? Upon completion of the online returns portal, a return label or QR code can be downloaded. A copy of your selected return method is then…
• How do I return an item? For UK returns we offer a free of charge, 90 days return facility allowing you to return products by either depositing them in a…
• What are your returns policies? You may return items to us for exchange or refund within 90 days of receipt, although if possible we prefer sale items to be returned within…
• I need my order number to process a return online, where can I find this? Your order number can be located in the ‘my account’ section of our website or the order confirmation / despatch emails we sent to the email…
• How does your locker return service work? After completing your return details on our online returns portal, simply download your QR code. Visit the InPost website to search for your…
• How can I return without a printer? You can return your order without a printer using a Royal Mail QR Code or InPost Locker. Simply complete our online returns portal and…
• I’m purchasing an item as a Christmas gift, is your returns policy extended? No, our 90 day returns policy includes but is not limited to Christmas gifts, which allows our customers to return their goods for exchange…
• What happens after I return an item? You do not need to contact us to advise that you are returning an item, provided you have completed our online returns portal and your…
• Can I add an item to my exchange order? Unfortunately not, this is not a service we are able to offer at present. A new order will need to be placed for the additional item(s).…
• How do I exchange for a different size AND colour? On our online returns portal please select 'a completely different item' from the drop down exchange options. This will allow you to input…
• Where can I find my returns label? Once you have registered your online return, a link to your returns label can be found in your 'Return Confirmation' email. Alternatively, a…
• Can I return an order to your retail stores? Your online order can be returned to one of our own retail stores for exchange or refund. Please bring along with you the item you are…
• Can I return items to a Barbour retail store? Unfortunately as we are a separate company to J Barbour & Sons Ltd items you have purchased from us cannot be returned to their stores.…
• Do I need to contact you before I return an item to you? No, there is no requirement for you to contact us prior to returning items... We are unable to accept items which our outside of our returns…
• I don't have a packing note and need to return my order, what do I do? Complete our online returns process at www.outdoorandcountry.co.uk/returns. In order to complete the process you will need your order number…
• I have purchased a product elsewhere can I return it to you for exchange? Unfortunately we are only able to exchange items which have been purchased from us (Cohesion Retail Group Ltd.), we are not able to accept…
• I think an item may be faulty, what do I do? We're sorry to learn you may have an issue with an item you have purchased from us, so that we can investigate this further, we recommend…
• Who pays for the cost of returning items to you? For UK returns, a pre-paid return method is available through our online returns portal. If you choose to use an alternative return method…
• When will I receive my refund? Once a returned item has been checked and received on to our systems your refund request will be immediately processed by our returns team.…
• How can I speed up my return? All returns are processed in the order which they are received. If you require a replacement item urgently we recommend that you place a new…