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Delivery Questions
- Will I have to pay customs duty or VAT on my order? Delivery to the EU with a value up to £135 | €150 For deliveries to the European Union (EU), orders with a value of up to €150 (£135) before…
- How long will my order take to be delivered?Most read Express UK - next working weekday if ordered before 3pm (excluding deliveries to Scottish Highlands and Islands, which can take an…
- Where is my order/parcel?Most read We’ll always aim to get your order to you as quickly as possible. Delivery times depend on where the stock is being held, the service you…
- Do you offer free delivery?Most read Our Economy delivery service is free to selected destinations on orders over £45 containing at least one full price item. Outside of these…
- How much does delivery cost? Delivery costs vary according to the nature of the items ordered. By logging in to your account (with correct delivery address) our website…
- Why is express delivery not available for my order? If express delivery is not available for your order it is because one or more items is required to be transferred from a reserve warehouse…
- Do you deliver overseas? Yes, we deliver outside of the UK. A list of the countries that we deliver to can be found on the basket page of our website. If your…
- Do I have to sign for the parcel? For your peace of mind and security by default all parcels are insured and despatched using services which require a signature on delivery.…
- Can I specify an exact day or time for my parcel to be delivered? If you require a timed, Saturday or specific delivery day please contact our customer service team and we will advise the options available…
- Do you deliver to British Forces Post Office (BFPO)? Yes we are proud to support our Armed Forces by offering deliveries to BFPO addresses. VAT will be deducted on orders where a valid BFPO…
- Why is delivery outside the UK mainland more expensive? We work hard to keep delivery costs to a minimum and our systems are designed to select the most appropriate delivery service for your order…
- Can I have delivery to an address other than my card billing address? Yes. You can choose a different delivery address when placing your order. Your billing address should match the address registered to your…
- What happens if I am out when the parcel is delivered? Our parcels are sent using a signed-for delivery service, so please provide a delivery address where someone will be available to sign for…
- Which courier or postal service do you use? Our orders are despatched using Royal Mail, Parcelforce or DPD. The choice of courier we use is determined by a number of factors including…