CheckoutWhere is my order/parcel?
We’ll always aim to get your order to you as quickly as possible. Delivery times depend on where the stock is being held, the service you select and your delivery destination.
If you need your order for a specific date or event, please contact us before ordering so we can discuss your requirements. We cannot guarantee delivery by a specific date unless this has been agreed with us in advance.
For the latest delivery updates, please use the tracking link in your despatch email. If your expected delivery window has passed or your tracking information has not updated, please contact our Customer Services Team and we’ll be happy to assist.
My order hasn't been despatched yet
Due to the large number of products that we stock, some of our items are held in a reserve stock warehouse and need to be transferred to our main despatch warehouse to be processed for despatch. Generally, this stock transfer process can take 1-2 working days, at which point your order will remain in a 'Paid' status.
Tracking says delivered but I haven't got it
We recommend checking with neighbours, safe places and anyone else at the address, and look for a card from the courier. Check the delivery photo or signature in the tracking link on your despatch email.
If you still can't find it after 24 hours, contact us within 14 days and we'll open an investigation with the courier. We cannot refund or replace an order until an investigation has been completed.
The courier says there's a problem with the address
Please contact us with the full correct address and a phone number so that we can liaise with the courier directly.
If the courier can't deliver (no one to sign, address problem, not collected from the depot), the parcel comes back to us. We'll email you once we know, and ask whether you'd like it sent out again or refunded. If we don't hear back within 3 working days, we refund the order to your original payment method.